Account access
Sign-in issues, email changes, account deletion requests, and questions about profile data.
HyFit support
Help for your coach, daily plan, health context, and workout records.
Email [email protected] for account, app, privacy, or training-plan questions. Include your HyFit account email, the goal scenario affected, and what the coach was trying to do.
Apple Health
Permission setup, category changes, missing workout context, or revoking Health access from iOS Settings.
AI coaching
Daily planning, session adjustments, coaching messages, and conservative handling of fatigue, soreness, injury, sickness, or travel.
Workout records
Saved sessions, summaries, progress metrics, Hyrox calories, strength volume, run distance, and ride distance.
Common questions
How do I change Apple Health permissions?
Open iOS Settings, choose Health, then Data Access & Devices. Select HyFit and update the categories you want to share.
Can HyFit replace a medical professional?
No. HyFit provides fitness coaching and training context. It does not diagnose, treat, or replace advice from qualified clinicians.
What should I send for a coach or plan issue?
Send your account email, device model, iOS version, the screen where the issue happened, your training goal, and the coach response or daily card that looked off.
How do I request data help?
Email support with "Data request" in the subject. We can help with account, app data, and privacy questions.
Medical and emergency note
For chest pain, severe shortness of breath, fainting, acute injury, or any urgent medical concern, stop training and contact local emergency services or a qualified healthcare professional.